Last updated: apr/02/2018

These Terms and Conditions describe the policies, rules, Terms and Conditions and Privacy Policy of vitalusrecords.com and govern the relationship between the User and the Site. As a User, you are bound by and must respect these Terms and Conditions when you access the Website and/or contract its services. The user (those who use or contract the services offered by vitalusrecords.com and fill out the application form will hereafter be referred to as “you”, “User”, “end user”, “client”, “end customer”) wholly accepts and recognizes these Terms and Conditions, hereafter referred to as “our terms”. Our terms govern the use of vitalusrecords.com (hereafter referred to as “we”, “us”, “our”, “Site”, “Website”, “services”, “company”, “software”, “web platform”). The User agrees to respect all applicable and relevant legislation and regulations. Please note that the legal interests of all persons are protected; the relationship between vitalusrecords.com and the User is built on trust. In order to use the Site and services we offer, you must accept these Terms and Conditions. If you have any objections to these Terms and Conditions, you must not use the Website.

Using, reading, accessing or navigating the Website in any way is taken as your agreement to follow and be bound by these Terms and Conditions. When you use our services you agree to fully comply with the navigation guidelines and advice we provide, in addition to any applicable laws relating to vital record applications. Please be advised that the company reserves the right to change these conditions as and when necessary. In the event of any of the following, you must terminate your use of our services with immediate effect: you do not agree with our Terms and Conditions; you do not agree with or do not comply with the applicable laws; you are dissatisfied with your use of the Website.

When you use the Website it is taken as your confirmation that you understand and agree with the Terms and Conditions. We reserve the right to change these Terms and Conditions at any time. In the event of such changes, it will be your responsibility to read and understand the revised Terms. Your use of the Website will be considered confirmation of this agreement. In addition, you agree to allow us to manipulate personal information you provide in order to complete the services offered on the Website and to communicate details of our services or any changes we make.

Use of Website

The Website is operated by “RINTALER LTD”, Incorporated under IBCA of Republic of Seychelles, Company number 181185. Address: Suite 1, Second Floor, Sound & Vision House, Francis Rachel Str. Victoria, Mahe., is a privately owned company and is not affiliated with any third-party, local, state, government or marketing data agencies.

The Website offers services and products (hereafter “Purchases”) for which it may be necessary for the User to provide information including, but not limited to, payment information and a billing/shipping address. The User understands and agrees with the following:

  • The User, in accordance with the relevant legislation, can use any debit cards(s) or credit card(s) relating to any Purchase
  • All information provided is accurate, true and complete

By using the Website, you acknowledge and agree that you are not authorized to copy, modify, download, redistribute or reuse any part or parts of the information available on vitalusrecords.com. You also accept to use the services vitalusrecords.com provides for your own personal use only. You may not use the Site or any services offered on or via vitalusrecords.com for personal gain. You may not provide or sell information to any third party. The services provided by RINTALER LTD are subject to these Terms and Conditions, which may be updated at any time.

When a User supplies their information, they grant us the right to communicate this data to any relevant third parties in order to complete the required action; further details can be found in our Privacy Policy. We may appoint third parties in order to ensure a smooth and fast payment process and to deliver high-quality services relating to Purchases.

Personal Data

This webpage’s content is access-free. When you purchase any of the services offered, however, you may be prompted to create an account protected by a password. All information you supply to us during the registration process must be accurate and complete. Information you provide to the Website’s application platform will be used to fill out the official documents to support your application. In the event that you provide incorrect information, your business relationship with vitalusrecords.com will be terminated immediately. Inaccurate or false data will lead to delays and/or a possible rejection by the Vital Records Office or State Health Department. The User, therefore, is prohibited from using false names, aliases or the names of other people (with the exception of Users applying on behalf of a third party). Users are also prohibited from using fake, vulgar, offensive or false email accounts to authorize the registration. In the event that we detect such activity, the account will be terminated and the business relationship ended without official notice. No refund will be made to the User under such circumstances.

When you choose to file your application online, you consent to your personal data being shared with your state’s Vital Record Office and other government authorities. In addition, you agree that we can request e-filing confirmation and receipts from the Vital Record Office on your behalf if deemed necessary.

Information provided to vitalusrecords.com is treated as personal information. It will not be shared with third parties except under the following circumstances:

  • The law requires us to provide these details
  • The applicant agrees
  • It is necessary for tasks such and system management and maintenance
  • It is necessary for Site management
  • It is in a form in which personal information cannot be discriminated

vitalusrecords.com will process applications using the information supplied by the applicant. We are not responsible for any incorrect information provided by the User.

Our Privacy Policy contains detailed information about our confidentiality regulations and the ways in which we store, protect and manage all personal data we hold.

It should be noted that vitalusrecords.com may collect information when Users visit the Website. Such information may be stored in our secure database. This information may include the following:

  • Cookies
  • Payment records
  • Contact details (phone number and email address).
  • Personal information (including name, date and place of birth, address)
  • ID information (including document number, issuance and expiration date)
  • Connection log and IP connection details

All information is collected in accordance with both our cookie policy and our privacy policy. When you access the Site, we gather necessary information to support your application submission. When you choose to file an online application using our self-help software, you are agreeing to take full responsibility for ensuring all information you supply is accurate and correct. Using our self-help software is not a guarantee that your application does not contain errors such as misspelled words.

Refund Policy

Refunds will be issued at our sole discretion on a case-per case basis.

If you wish to request a refund, or have any questions concerning the application package, please contact us.

Requesting a refund

If you wish to request a refund  please contact us via our contact page or by email at [email protected]/ . Please state the reason you are requesting a refund, along with your name. The refund will be issued to the person who made the original payment.

Information concerning Minors

If you are completing a form or supplying information relating to a minor, you must be the parent or legal guardian of the minor. By accepting these Terms & Conditions, you acknowledge that when you supply information relating to a minor, you are that minor’s parent or legal guardian.

Liability Exemptions

vitalusrecords.com, its directors, employees and officers will not be liable to you for any events arising from or connected to your use of the Website, regardless of whether such liability is under contract, tort or otherwise. vitalusrecords.com, its directors, employees and officers shall not be liable for any consequential indirect, or special liability arising from or connected to your use of the Website. vitalusrecords.com will not be liable should you fail to receive required documents due to circumstances beyond our control. In addition, in the event that the applicant’s request is not located by the relevant government office, the applicant accepts that neither vitalusrecords.com nor the government is required to provide a reason. You accept and agree that we do not offer legal services and we are not authorized to perform such consultations. The Website offers various services, including helping Users complete and request vital record applications over a shorter timeframe. We do not provide any legal advice via our website content, nor are we authorized to do so. All publicly and privately available written and visual material was created solely for informational purposes. You, as the User, agree that we, vitalusrecords.com, cannot be held responsible for application results as application approval is subject to authorization by the government. We cannot be held responsible for any application outcomes that occur as a result of the applicant providing incorrect information or making mistakes.

We reserve the right to cancel any applicant’s registration to delete their application and personal data under the following circumstances: the User fails to meet eligibility requirements and is not considered a suitable candidate to complete the online application; the User omits, changes or disregards any part of the required registration procedure; the User supplies erroneous or fraudulent personal information or takes part in any unlawful activity.

By using our services and browsing the Website, you agree to the following:

  • You, the client, understand that we, the company, do not and cannot represent you in any legal affairs.
  • There are no attorney-client relationships nor privileges between you, the client, and us, the company.
  • When you use our services, you agree to the pay the requested prices for the services provided.
  • Our work, experience, knowledge and services have not been evaluated by the government of the United States Government.

Prohibition

You, the User, expressly agree and understand that vitalusrecords.com is an independent organization. We are not affiliated with the government of the United States or any government agency. You expressly agree that the use of the Website is solely at your discretion. The Website is administered on an “AS AVAILABLE” and “AS IS” basis. We make no implied or expressed assurances or representations of any kind in regard to the operation of the Website or any content, products or information included on the Site. We make no implied or expressed assurances or representations of any kind in regard to the Website’s merchantability, non-infringement, course of performance or suitability for a particular purpose.

Users of vitalusrecords.com must not:

  • Commit illegal acts
  • Copy, publish, transmit, post, distribute or reproduce any of the visual, audio or written content supplied on the Website for limited or free use unless you have obtained our previous written consent.
  • Violate the Website’s intellectual property or copyright
  • Use, or take advantage of, the vitalusrecords.com name or brand unless you have obtained our previous written consent
  • Take part in any activity that may harm us, our shareholders, employees or third parties
  • In any way insult the Website or its members or third parties
  • Write, upload, spread, transmit, or use software which may threaten this web platform’s security. Examples of such software include time or date bombs, defects, viruses etc.
  • Adapt, modify, duplicate, translate, disassemble, reverse engineer or sublicense any part(s) of this web platform. It is prohibited to copy, reproduce or imitate any idea, algorithm or source code
  • Flood or spam any part of our system
  • Alter, remove or delete any copyright, trademark or other proprietary rights connected to the Website
  • Use the content, information or services of the Website for unlawful activities
  • Make, nor attempt to make, any resale or other commercial use of this web platform or its services
  • Use spiders, data collecting programs, robots or any other methods which may lead to our online platform being broken or reproduced without our express written consent

Service Contents

We, vitalusrecords.com, reserve the right to remove or modify content in regard to services offered or management conditions and methods at any time and without notice if we see fit. You, the User, agree to be bound by the Terms and Conditions and understand that infringing these rights may result in legal proceedings.

Our Services

vitalusrecords.com offers the User a way to process his or her vital record application promptly through the provision of independent document preparation services for official governmental document requests (hereafter referred to as “Documents”). vitalusrecords.com agents may provide advice and assistance. We are not a law form, however, and nor do we claim to be. We will not provide any legal advice at any time. The services we provide include: helping you complete your application, checking your application for spelling, grammar, completeness and accuracy and reviewing your answers. It may be necessary for us to contact you via phone or email regarding your application in order for us to process your request. More details about our services can be found in our “about us” section.

We charge USD $59 for our preparation package for users located in the United States of America, and USD $49 for users located elsewhere. This includes personalized instructions detailing how to request your vital record(s). Our fee does not include fees set by individual states to process application requests. If you would like to learn about your own state’s fees, please click here.

Before purchasing one of our application packages, you, the User, will be able to review all the details provided and amend anything as required. It is important that you correct any errors before you proceed with your application. Once you have confirmed your details, you will be required to enter payment details to pay our service charge.

By purchasing the services of vitalusrecords.com, you are consenting to be bound to our Merchant of Record , which assumes various administrative responsibilities and is held liable as the financial institution responsible for processing any applicant payments that go through vitalusrecords.com, including invoicing, compliance risk, refund requests, tax and any disputes. The Merchant of Record is responsible for ensuring digital transactions are encrypted, protected with both physical security and high-quality firewalls and are managed with precision and in full compliance with legal regulations. The company has no affiliation, nor purports to be associated, with any government agencies. It therefore accepts no liability or responsibility for the time taken by the U.S. Health Department in the processing, issuing and delivery of a Document. Users will receive their requested Vital Record certificate according to the time taken by the relevant state to process the request upon receipt of the completed application. If you require further information regarding processing times, please see our “State fees & processing time” page.

By using our services you, the User, understand and agree that we may set certain limitations regarding the use of the Website. We reserve the right to modify and amend the services we offer, including, but not limited to, the visual, written and audio contents of the Website, its hours of availability, the equipment necessary to access or use this platform and the price.
In addition, you understand and agree that we are not able to guarantee the outcome of any application. You understand and agree we cannot protect you against any time-related problems, including incomplete or late filing. You also understand and agree that the relevant government agency is within its legal rights to change, amend and post forms and to revise its fees.  We highly recommend verifying that any form is up-to-date before filing. You should also verify the filing fee is correct, given the possible changes described above.

You understand and agree that we will not and cannot be held responsible in the event that your application is rejected due to external factors that are beyond our control. This includes you being ineligible for the benefit for which you have applied.

You understand and agree that we will not and cannot be held responsible for any Health Department changes regarding new requirements, restrictions or eligibility.

You understand and agree that any service limitations mentioned in these Terms and Conditions cannot be used as grounds for requesting a refund.

If any member damages any third party while using this service, the member shall be held accountable and will resolve it at his or her own cost. Furthermore, it shall not cause any damages to the Website.

Any information provided on the Website is general information which should be used as guidance only. In the event that your personal case requires the attention of an attorney, it is your responsibility to consult one.

vitalusrecords.com does not bear any responsibility for member damages resulting or arising from the use of this service and shall not be responsible for compensation.
If any member violates the Terms of Use and damages vitalusrecords.com in any way, the Website may demand damages against said member.

Notarization Process

In order to verify the identity of an applicant, some US States require that a notarized letter be sent with the vital record application. Customized instructions supplied as part of the preparation package will detail the steps the User must take in order to process his or her application with these states. It is the sole responsibility of the User to obtain the sworn notarized letter that must be sent with his or her application. Please be aware that some states will not process your vital record application unless it is accompanied by a notarized sworn letter.

Links to Other Websites

vitalusrecords.com may from time to time feature links to third-party services or websites which are in no way under our control or ownership. The User understands and agrees that vitalusrecords.com will not and cannot be held responsible for any content, practices, terms or policies of any such third-party sites. We do not offer the services or products of these third party services or websites. In addition, the User agrees and validates that vitalusrecords.com will not be found at fault or held accountable, whether directly or indirectly, for any loss or harm caused as a result of use of, or dependence on, any resources, commodities or subject matter available via any third-party sites. Users are strongly advised to read, and ensure they understand, the terms and conditions and privacy policies of any third-party websites or services they visit.

Suspension of Services

You, the User, understand and agree that vitalusrecords.com reserves the right to terminate, deactivate, delete or temporarily suspend your account, without prior notice. This will be done in the event that we believe you have breached our Terms and Conditions. In addition, you understand and agree that we may suspend our services in event of any of the following situations occurring: unexpected electricity supply failure; to undertake system maintenance, regardless of whether necessary or urgent; public disturbances (war, riots, strikes, etc.); natural disasters (earthquakes, tidal waves, floods, etc.); changes to the system or technical difficulties; fires or a variety of other reasons.

You, the User, acknowledge and agree that vitalusrecords.com shall not be held responsible nor be liable any damages or consequences suffered by any User or third party arising from the closure or deactivation of an account. Users will not continue to use the Website after their account has been deactivated. In additions, Users hereby indemnify to the fullest extent vitalusrecords.com,  its managers, staff, executive officers, licensees, licensors, agents and suppliers, from and against all and any costs, claims, liabilities, demands, expenses, damages, expenditure or debt or causes of action (inter alia reasonable attorney’s fees) that arise from or related in any way to the use and access of the Site, or the breach of any of the provisions laid out in these Terms.

Modifications

We, vitalusrecords.com, reserve the right to amend the Terms and Conditions as well as the contents of the Website. Any such changes may take immediate effect without prior notice. As the User, it is your responsibility to ensure you review the Terms and Conditions on a regular basis, or whenever you elect to contract the services of vitalusrecords.com.

By continuing to use or access the Site after any changes come into effect, you agree to be bound by the amended Terms. You must cease using the Site immediately in the event that you do not agree to the revised Terms. Any and all modifications will be published on this page and will come into effect on the date they are changed; this date will be displayed at the top of the policy as the “Last updated” date.

Cost

vitalusrecords.com offers a straightforward vital records application service in return for a service fee. Additional fees may apply, such as filing fees payable to the State Health Department or the Vital Records Office. Such fees are determined by circumstances and are not included in our application package price.

If you wish to request a refund, you must do so within 30 days of your Purchase. Refunds are issued at our sole discretion on a case-per-case basis.

For further information on our fees, please “click here”.

Customer Service

If you have queries regarding accessing your account, completing your application, printing your application or our data storage practices, please contact our friendly Customer Support Team. If you wish us to amend information contained within your profile, you agree to authorize a team member to have full access to your personal data in order to rectify a previously communicated issue.

Governing Law

The Terms herein will be governed and enforced in accord with the law of the Republic of Seychelles, without regard to its conflict of law provisions. If the Site fails to enforce any right or provision of these Terms, it will not be in any form be considered a waiver of those rights. If any clause of these Terms is held to be invalid or unenforceable by a court, the remaining clauses of these Terms will continue to be legally binding. These Terms establish the entire agreement between the Site and the User and override and replace any prior arrangement that may have existed between the User and the Site about the Site.

Judicial Forum for Legal Disputes

Unless you and we/vitalusrecords.com concur otherwise, you comply that any petition or discord that has emerged or may emerge between you and vitalusrecords.com must be settled solely by a court (state or federal) residing in Mahe,  Republic of Seychelles. You and vitalusrecords.com comply to present to the personal authority of the courts residing within the Seychelles for the intention of litigating every such petition or discord.

Company Information

vitalusrecords.com operates as a part of “RINTALER LTD”, Incorporated under IBCA of Republic of Seychelles, Company number 181185, address – Suite 1, Second Floor, Sound & Vision House, Francis Rachel Str. Victoria, Mahe. In the event that you need to contact us for any reason, please get in touch with our customer service department. You can email them at [email protected] or can get in touch via our contact page.

Contact Us
If you have any questions regarding these Terms and Conditions or the practices of the Site, or if you require any further information, please use our contact form: Contact Us.